FAQ - SNG digigoldindia -DIGI GOLD

DigiGold facilitates the purchase of physical bullion (i.e. bars of Gold/Silver) for as low as Re. 1 with the ease of online access. The customer can request for the delivery of Gold/Silver purchased from SNG digigoldindia anytime they want in the form of coins/ bars andba69e1 jewellery and it will be delivered at your doorstep. Customers can also sell the bullion (bought from us) in a secured and convenient manner back to SNG digigoldindia.

What is the purity of the gold/silver that SNG digigoldindia offers to customers in the DigiGold product?

SNG DigiGoldIndia offers 24 carat 999 Gold and 24 carat 999 Silver to customers in its DigiGold product.

Why Buy DigiGold from SNG DigiGoldIndia?

• Ease of Account Opening: Opening an account with us is a simple, hassle-free process.
• Minimum Verification: Only mobile number verification is required for successful registration.
• No Additional Costs: No brokerage is charged. No charges for storage and insurance.
• Small Quantity: You can purchase gold and silver for as low as Rs. 1.
• Better Prices: The bullion is available at wholesale market prices.
• Buy Back: You can sell the bullion bought from us at very low spreads.
• Delivery: The customer can avail of delivery of bullion at their doorstep.
• Dedicated Customer Service: Contact the customer service desk by Email, WhatsApp, and Call during business hours (10:00 am to 6:00 pm, Monday to Saturday except on public holidays).

How Does SNG DigiGoldIndia Ensure a Fair and Competitive Price?

The Buy & Sell prices are quoted based on wholesale prices in the spot market. We share the benefit of wholesale market prices with our customers, making us more competitive compared to others.

How to Get Started?

Any resident Indian with a valid PAN/Form 60 and a bank account can start purchasing DigiGold on SNG DigiGoldIndia. Simply register by entering your mobile number and verifying it with the OTP supplied to you.

Quantity of Gold/Silver You Can Buy and Sell Back

You can buy any quantity of Gold/Silver on SNG DigiGoldIndia. The minimum amount of purchase allowed is Re. 1. However, you are allowed to sell only the gold or silver that you have bought from us. You cannot sell gold or silver until 120 hours from the purchase time for security reasons.

Are There Any Charges When Selling Back to SNG DigiGoldIndia?

You can sell back at the market prices displayed on the website in real-time, and there are no additional charges.

What is the Minimum Order Quantity (MOQ) to Buy Bullion?

You can buy gold and silver for as low as Re. 1, up to four decimal grams.

Where Can I Find the Invoice for Each Order?

You can download the invoice from the "My Orders" section in the buy reports.

Can Orders Be Monitored?

Customers can monitor their activities on the mobile app by viewing all transactional details in the "My Orders" section. Separate reports like Buy Reports, Sell Reports, and My Orders are available to track all transactions.

Can Orders Be Cancelled?

Once orders have been successfully placed, they cannot be cancelled.

Do I Need KYC to Be Done?

As per government regulations, KYC must be done for buying any product on the SNG DigiGoldIndia platform. Proper KYC is required to prevent misuse of your gold account. You will be prompted to provide your PAN details once your purchases reach a certain threshold.

Where is the Physical Gold/Silver Stored?

The physical gold and silver are stored securely in the vault of Sequel, a service used by various banks in India and Asset Management Companies (AMCs) for their Gold-ETFs. The gold and silver are also insured while stored in the vault.

Who is Sequel?

Sequel Logistics is a global leader in security-related services for banks, financial institutions, mines, retailers, diamond and jewelry industries, pharmaceuticals, and various other commercial and governmental customers.

What is the Role of an Independent Trustee?

Valgo Finsec Services Private Limited (formerly known as Valmet Securities Services Private Limited), managed and operated by Sequel Group of Companies, has been appointed as an Independent Trustee. They have the authority to act on behalf of clients and to protect their interests. The trustee ensures that the physical bullion is verified and secured in the vault after accepting the Terms and Conditions.

Who is Insuring the Physical Gold/Silver?

The physical gold and silver stored in the vault are insured under a comprehensive insurance contract with a leading insurance firm. This insurance also covers the gold, silver, and jewelry during transit at the time of delivery.

How Can I Request Delivery on SNG DigiGoldIndia?

You can request delivery of gold and silver bought on SNG DigiGoldIndia in the form of coins, bars, or jewelry, and they will be delivered to your doorstep. Delivery can be requested for gold and silver coins as low as 0.1 gram for gold and 1 gram for silver.

Which Cities Do SNG DigiGoldIndia Deliver To?

SNG DigiGoldIndia delivers to all cities across India through partnerships with secure logistics providers.

How Can I Be Sure of the Quality of the Products Received?

Each gold coin or jewelry delivered by SNG DigiGoldIndia is hallmarked by a government-approved hallmarking agency in compliance with BIS guidelines, ensuring the quality of the products.

Can I Track the Delivery of My Purchase?

Once the delivery request has been placed, you will receive a link via Email/SMS to track the status of your order. You can also check the status in the "My Orders" tab on the dashboard.

How Many Days Does It Take for Doorstep Delivery?

The customer will receive the delivery at the shipping address indicated in the order within 10 working days of placing the order or requesting delivery.

Can I Change My Registered Mobile Number?

The customer can change the registered mobile number by contacting customer support at accounts@suryanayagigold.com or calling +91 7845727127.

Who Shall Bear the Risk of Loss Until the Product Is Delivered?

The risk of loss related to the product lies with SNG DigiGoldIndia until the product is delivered to the customer at the shipping address.

My Payment Has Failed, What Should I Do?

If your account was debited, the amount should be automatically reversed within 72 hours or as per your bank guidelines. We recommend avoiding NEFT, as it takes longer to process. For further assistance, please contact our customer support team.

How Can I Exit/Terminate the Ongoing 'SNG DigiGoldIndia' Account?

To terminate your account, please contact customer care. Your account will be closed after verifying that any gold or silver in your account has been sold back to SNG DigiGoldIndia at market price.

Contact for Queries

If you have any queries, please reach out to us via:

• Email: accounts@suryanayagigold.com
• Phone/WhatsApp: +91 7845727127